Consumer Complaint Detail

FORD / MUSTANG / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005043361 Incident Date: Oct, 16 2005
Consumer's City: SAN DIEGO Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MUSTANG Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Visibility:glass, side/rear
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP45X54F Date added to File: May, 23 2021
Date Complaint Received: Oct, 19 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 16 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Was driving on open freeway at approximately 7:30pm on 10/17/05 when driver heard loud "pop". shortly afterward, drivers vision was obscured through back window on the ford mustang convertible. when driver arrived home he noticed that the rear window was completely shattered and there was no evidence of any object striking the vehicle. driver took vehicle to ford dealership for repairs and was told that ford did not consider it a defective part. when driver notified his insurance carrier, he was informed that their glass installer was aware of the spontaneous rear window explosions occurring in the 2002-2004 model year of mustangs. driver is having dealer replace the defective equipment and replaced parts will not be available. *jb