Consumer Complaint Detail

DODGE / GRAND CARAVAN / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005043859 Incident Date: Oct, 06 2005
Consumer's City: LYNNWOOD Consumer's State: WA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: GRAND CARAVAN Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2D4GP44LX4R Date added to File: May, 23 2021
Date Complaint Received: Oct, 23 2005 Complaint Type: LETR
Incident Reported To Police: No Purchase Date: Apr, 02 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We have had numerous and repeat problems with our 2004 dodge grand caravan and we get no help from the dealer or the manufacturer. the main complaint that is most concerning is our brakes as we have had to replace them 3 times in less than a year. we have terrible shaking, vibration and grinding. the vehicle has pulled to the right from the moment we purchased it, i thought it was out of alignment but they have not been able to correct the problem although it has been in several times. coincidentally it is the right side that wears more than then left. upon taking it to an aaa approved auto center and ase it was found that the calipers have been binding and the rotors were too thin to machine. we have kept the parts that the repair shop removed so that the condition and wear can be documented physically should a representative of dodge wish to see the actual parts. we paid over 32,000 for this vehicle 18 months ago and it consistently under performs and as mentioned above has had several mechanical problems but the reliability of the braking system is more than inconvenient and expensive, it is a safety concern. i do not trust the dealership to correctly diagnose and the dealership and manufacturer maintain that this is vehicle is performing as intended. therefore we must conclude that the 2004 dodge grand caravan is designed to perform poorly and be in the shop regularly. *nm updated 11/4/2005 - the rear windshield wipes have been repaired on two separate occasion but they still don't work. the ses light illuminated and the vehiclewas taken tot he dealer. they diagnosed the problem and found fault codes for cylinder #3 misfire and multiple cylinder misfire. the dealer installed spark plugs, replaced pluf wires and flashed the pcm. *nm