| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005044063 | Incident Date: Jun, 28 2005 |
| Consumer's City: RALEIGH | Consumer's State: NC |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Nissan North America, Inc. |
| Model Name: QUEST | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Air bags:frontal:sensor/control module |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 5N1BV28UX4N | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 25 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 24 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I brought my 2004 nissan quest [xxx] in for a recall for the passenger side seat airbag in june of 2005 to southern states nissan in raleigh, nc. nissan stated that the sensor in the seat did not meet the federal requirements and they would fix it. when i received the vehicle back, i found that when i sit in the passenger seat the "passenger airbag off" light would turn on and remain on for my entire trip. normally, this light is supposed to turn off after 5 or so seconds indicated that the airbag is in fact activated to deploy. this light would come on about 90% of the time that i sat in the seat. i am 5 feet 8 inches tall and weigh 120 pounds. i have contacted nissan and the better business bureau to advise them of this issue. nissan has told me that they recalibrated the seat correctly and that i should sit in another quest that has been recalibrated. i have been back to the dealer several times and chip a technician there verified that the light is indeed on when i sit in the seat. months have gone by and both the dealer and nissan are telling me to "wait" for another "recalibrated" 2004 quest to come in and that i should drive down and sit in it. they have yet to get in one of these vehicles for me to sit in. it is now the end of october and i continue to have to sit in a passenger seat where the airbag is inoperable when i sit in it and nissan is taking a cavalier attitude toward this. nissan and the dealer point the finger at each other. the better business bureau has told me that they have had lots of complaints about airbag sensors in general and they are not going to get involved. i understand that the sensors are calibrated to detect a child sitting in the seat - but - these sensors should be able to detect a person with a 120 pound frame! please help! *jb updated 07/18/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
