| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005044269 | Incident Date: Oct, 08 2005 |
| Consumer's City: ANNVILLE | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: DAKOTA | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:gasoline |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1B7HL48N52S | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 26 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 14 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I was driving to pa from fl in my 2002 dodge dakota quad cab with a v-8 4.7l engine (msrp $27,000)when i heard a ticking noise while in sc. all fluid levels were fine, so i continued on my journey on tues. oct. 11, 2005 i found out the diagnosis which was that 3 rods inside the engine had seized and a new engine was required to fix it. i was shocked and assumed that chrysler would take responsibility since i had an extended warranty through chrysler. the chrysler adjustor finally arrived to check out my truck on fri. oct. 14 and that is when i heard the horrendous news that chrysler was not taking responsibility for their end of the contract and stated that there was a lack of maintenance on my truck. after i found that out i immediately had all of my maintenance records faxed to me from fl which proved that i faithfully changed my oil every 3,000 miles or less. i assumed that this would be sufficient for them to fix my engine. i decided to leave sc due to costly hotel expenses and had my sister come from va to pick my daughter and i up where we at least had a free place to stay temporarily till my truck was fixed. i found out the terrible news on mon. oct. 24th that my maintenance records meant nothing to the chrysler corporation. i received the response "lack of maintenance" as being the reason why they would not take responsibility. i was shocked that my extended warranty that i paid almost 1800.00 for to cover this type of situation would not cover this repair. my truck had 41,369 miles on it when the engine seized. the estimate i received for repairing the engine was $7,301.00. i called chrysler customer service and asked why my maintenance records were not honored and was told "this is the final decision mam". i asked for faxes to be sent to me regarding the adjustors report & a letter from chrysler saying that responsibility was not being taken by them for the repair and was told that they could not send that to me. *jb |
