Consumer Complaint Detail

BRITAX / COMPANION / COMP

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005045961 Incident Date: Nov, 07 2005
Consumer's City: VIENNA Consumer's State: VA
Vehicle Transmission Type: Manufacturers Name: Britax Child Safety, Inc.
Model Name: COMPANION Model Year: COMP
Vehicle Involved in a Crash: No Component's Description: Child seat:base (infant)
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Nov, 08 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Numerous failure. locking and unlocking seat to base. ordered seat and base in june 2005. had baby 4 weeks early in july. had trouble locking seat to base over and over. called britax and they informed me to call company i bought it from. britax said there was nothing they could do except have me mail the both and they would repair. they said it could take months to repair. did not have the time since i had an infant here. contacted retail company. they immediately replaced seat and base even though i was past my 30 days. this time the seat has trouble unlocking and locking from the base. i have to try and jerk it out of the base, not good when infant is in the seat. also, it will may a "click" sound when i am driving down the road. leading me to believe even though it seemed to be locked in it wasn't. hard to believe this is #1 on consumer reports for infant seats. i will eat the cost and buy a different seat. *nm