Consumer Complaint Detail

FORD / EXCURSION / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005046023 Incident Date: Dec, 31 2004
Consumer's City: MADISONVILLE Consumer's State: TN
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:lower ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMSU43F23E Date added to File: May, 23 2021
Date Complaint Received: Nov, 09 2005 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Oct, 31 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: the contact states while driving at any speed the vehicle wandered into another lane. there was poor steering return. he took the vehicle to a dealer numerous times. the dealer made several attempts to correct the problem. he took the service manager on a drive, who agreed that there was a problem. the technician stated this was a death trap, and ball joints needed to be replaced. the dealer discovered a technical service bulletin (tsb) on earlier models that suggested replacing the ball joints. the dealer replaced the upper and lower ball joints. since the repairs there have been no further problems. *ak