Consumer Complaint Detail

FORD / CONTOUR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005046035 Incident Date: Sep, 30 2005
Consumer's City: CALUMET CITY Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP66L5XK Date added to File: May, 23 2021
Date Complaint Received: Nov, 09 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Nhtsa website confirms 79 similar complaints of ford's known manufacture defects in dashboard assembly is a safety hazard that compromises the occupant/pedestrian saftey: warped dash panel and sprung out front defrost grill obstructs driver's view; loose grill strikes windshield while car in motion and could break it; deflects proper airbag deployment; proper airflow of defrost is deflected; ford knowingly manufactures and sells defective vehicles. then immediately issues a "customer satisfaction program" notice (in this case cps # 01b78) that has an expiration date designed to preempt manifestation of the defects by the customer. on my 1999 ford contour se, the defroster grill has sprung out and juts out of alignment so that the airflow from defrost mechanism is obstructed. dashboard warped and separated from windshield on the driver's side with the fissure spreading toward the passenger side. ford customer service declined to do repairs/replacement at no charge, stating ford is no longer liable because the customer service program expired august 2002. instead, the ford dealer service department offered me the loyal customer service deal of making the repair for cost of only $1638.12. i purchased the vehicle new in february 1999 for $18077.16 (financed price of $24318.40)!!! my car loan has been paid in full february 2004 with no late payments. my vehicle's routine maintenance was done by the ford dealer's service department. i am a second time ford owner; my previous vehicle was a 1992 ford tempo. however, lord willing, the 1999 contour will be my last. these are just some of the additional expenses i incurred seldom used a/c repair $275 faulty engine light 02 sensors replace $500 dealer cut brake roters too low $800. *nm