Consumer Complaint Detail

FORD / ESCAPE / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005046143 Incident Date: Oct, 24 2005
Consumer's City: VERSAILLES Consumer's State: KY
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: ESCAPE Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Latches/locks/linkages:hood:latch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Nov, 10 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 08 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The hood on our 2004 ford escape with 36,758 miles on it unlatched and flew up against the windshield on oct 25, 2005 while driving home from a soccer game. the hood had not been opened in a couple of weeks, and there was no rattling or other signs that the hood latch had been popped from the inside. the car is driven daily to work. there was no accident or injuries, just damage to the hood, which was replaced by a body shop for $695.02 (the latch was also replaced). it took two weeks to repair due to the hood being on backorder from ford. the vehicle was not driven for this two week period. pictures were taken of the damaged hood, and the old latch is in our possession. a letter is being sent to ford, with a cc. going to nhtsa as well. *jb