Consumer Complaint Detail

FORD / EXCURSION / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005046529 Incident Date: Nov, 14 2005
Consumer's City: VICTORIA Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU42F1YE Date added to File: May, 23 2021
Date Complaint Received: Nov, 14 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 14 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Front disc brake rotors warp under normal driving conditions. this results in extremely violent shuddering and shaking of the steering wheel while braking at speeds over 40 mph. rapid braking at freeway speeds are high risk for loss of control and collision. i bought this excursion used with ~48,000 miles and have had the rotors resurfaced at ~ 60, 000 and 84,000 mi. at 93,000 miles i had to replace all 4 rotors because of repeated shuddering from rotor warpage and wear which cost me over $500 on top of the $400 i spent at 84,000 miles for a brake job. six months and 14,000 miles later i am having the same problem and now the dealer tells me there is a ford service bulletin recommending a new type of pad. they also told me they have four other excursion owners that are having the same complaints and safety concerns requiring similar repairs. the front rotors are insufficiently engineered for the size and weight of this vehicle, and presents a safety risk for excursion owners as well as surrounding motorists. ford knows they have a problem but instead of doing the right thing and fixing it they are bleeding consumers for repairs of a faulty design while the government does nothing about it. *nm