Consumer Complaint Detail

MERCURY / MYSTIQUE / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005046656 Incident Date: Aug, 07 2005
Consumer's City: Consumer's State: 00
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MYSTIQUE Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:storage:tank assembly:mounting
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM6635XK Date added to File: May, 23 2021
Date Complaint Received: Nov, 15 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2001
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On monday, august 8th, 2005 in the morning i drove the car to work with my wife in the passenger seat. on our way filled the gas tank at esso station at 7:30 a.m. shortly after driving the car out of the gas station i heard two loud bangs in quick succession followed by a rough sound which sounded like the car was dragging a piece of metal on the road. stopped the car on the shoulder and had the inspiration to look under it. i saw two pieces of what looked like putrid steel straps hanging from under the gas tank and touching the pavement. drove the vehicle to midtown ford, the dealership where i regularly service my car where the vehicle has been accepted for service at 7:50 a.m. i asked the midtown csr nick pulse to take a look at it on the spot to assess the vehicle's condition. nick had a quick visual inspection looking under the car and confirmed that: a.both straps are broken and they appear completely rusted having a paper-like texture. b.the gas tank at that moment was only holding in place on the fuel pipe. c.the vehicle was unsafe for driving. d.it is the first time when he saw anything like this happening to a vehicle he serviced. as a result, midtown ford serviced my vehicle promptly and nick provided high quality professional assistance as always. given the facts presented above i ascertain the following: 1.the fuel tank straps broke unexpectedly. 2.i had no influence over this event and did not influence it. 3.the breaking of the straps endangered my wife''s life and mine. the gas tank was full and could have dropped on the highway causing sudden ignition of the fuel potentially followed by explosion. 4.at the moment of purchase i was not informed of any potential problems with the fuel tank straps or with the fuel system. 5.i did not receive to date any recall notification from ford canada on the issue of defective fuel tank straps or on the overall fuel system. *nm