Consumer Complaint Detail

CADILLAC / SRX / 2004

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005046924 Incident Date: Sep, 06 2005
Consumer's City: PEORIA Consumer's State: AZ
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SRX Model Year: 2004
Vehicle Involved in a Crash: Yes Component's Description: Unknown or other
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 1GYDE63A940 Date added to File: May, 23 2021
Date Complaint Received: Nov, 17 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jan, 04 2005
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 2004 cad. srx showed a left rear flat tire. i pulled the vehicle to a level, asphalted, scenic overlook area, 23 miles from page, az. i could not get the shifter from drive into park gear, nor would the key turn or release from the ignition. i got out to check and change tire, spare would not release, either. i called on-star, gave emergency details, to first advisor, then advance diagnostics. i got out of car, it surged, backwards, with the emergency brake, completely on, and it accelerated, taking me with it, i pushed away, and it kept accelerating over the scenic overlook, being destroyed. on-star never contacted the police, ambulance, or me, even 1 week after the accident, i had to call them and request the audio or transcript of the malfunctions, and crash. *nm