Consumer Complaint Detail

MINI / COOPER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005047464 Incident Date: Nov, 20 2005
Consumer's City: BEL AIR Consumer's State: MD
Vehicle Transmission Type: MAN Manufacturers Name: BMW of North America, LLC
Model Name: COOPER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Steering
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WMWRC33462T Date added to File: May, 23 2021
Date Complaint Received: Nov, 21 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 18 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: (1) events leading up to failure - normal wear and tear, car driven 40k+ miles (2) failure & consequence - both bearings in the steering column began to fail. details not exactly available since i didn't have the opportunity to inspect them, but bearings would grind when turning the steering wheel. dealer told me that these would not impact driving safety, if not, what is their purpose? (3) corrective action - dealer replaced both bearings since car is still under warranty (50k miles). i inquired with dealer if mini has either improved the design of the replacement bearings or if the original bearings had been improperly installed. dealer stated that neither was the case and that it isn't/wouldn't be unusual for steering bearings to fail after 40k miles, which by today's standards is completely false!. *jb