| NHTSA Complaint Number: 005047924 |
Incident Date: Sep, 21 2005 |
| Consumer's City: BELLINGHAM |
Consumer's State: WA |
| Vehicle Transmission Type: AUTO |
Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: VOLKSWAGEN |
Model Year: 2003 |
| Vehicle Involved in a Crash:
No |
Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire:
No |
Persons Injured: 0 |
| Vehicle's VIN#: WV2MB47073H |
Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 27 2005 |
Complaint Type: IVOQ |
| Incident Reported To Police:
No |
Purchase Date:
May, 13 2004 |
| Was Original Owner:
No |
Anti-lock Brakes:
No |
| Number of Cylinders: 6 |
Date of Manufacturer: - |
| Was Vehicle Towed:
- |
Description of the Complaints:
On sept. 22nd, 2005, our 2003 vw eurovan broke down on the side of the road. we had it towed to our local dealership, roger jobs vw in bellingham, wa. a few days later, i was informed by the service department, that the cause of the breakdown was that the oil filter cap had split, causing all the oil to drain out, ruining the entire engine within moments. five vw experts employed with or associated with roger jobs vw (angela mattix the service adviser, peter drake the service manager, district representative juan garcia, and two technicians, bob gorsuch and paul tiegrob), unanimously agree and are unequivocally certain, that based on their experience and wisdom, the oil filter cap splitting was due to an over tightening of the cap by the selling dealership (pacific vw), and, was not the result of, as claimed by pacific vw and supported by vw of america, a stone flying up underneath the car, which would classify it as damage due to environmental causes, thereby excluding it from coverage under the limited new vehicle warranty. as pointed out by the five vw employees listed above, the underside of the vehicle is strongly protected against such occurrences with multiple layers of hard plastic shields, all of which show no sign whatsoever of any kind of environmental damage. they also confirmed that the oil filter in the car was a factory vw oil filter. we bought the car (along with a full warranty) directly from pacific vw in southern california in the spring of 2004. according to the expert opinion of five vw employees, it''s clear, that the failure of the oil filter cap was due to faulty service on the part of pacific vw, and was not damage due to environmental causes. *nm
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