Consumer Complaint Detail
DODGE / RAM QUAD CAB / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005048235 | Incident Date: Oct, 28 2005 |
| Consumer's City: BLACK CREEK | Consumer's State: GA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: RAM QUAD CAB | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1D7HA18D13J | Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 29 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 24 2004 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Sept. 2004 bought 2003 dodge quad cab w/hemi. had approximately 34,000 miles on it. truck was in great shape,ran good,drove good. then in oct,2005,had a valve spring break on left side of motor,causing motor to lock-up. at this time the truck had 84,400 miles on it. we live 30 miles from our jobs,so we put a lot of miles on our vehicles. i called daimler-chrysler to see if they would either fix the truck,or at least help with the repairs(after all,you would think that a hemi motor should be good for a lot longer than 80,000 miles).daimler-chrysler said that they would need "a certified dodge dealership"to check out the truck to see what exactly happened and why it happened. i had the truck towed to the local dealership(savannah dodge,savannah,ga).they confirmed the broken valve spring and broken valve. the mechanic at the dealership said that he has seen a few of these same problems,and the fix is to replace the head(it was damaged)use new valves and valve springs(with new"heavy-duty" valve springs).he also suggested that i replace the valve springs on the other head with these new"heavy-duty"valve springs. i called daimler-chrysler again and told them what their five-star dealership said. after calling daimler-chrysler several more times,they said that they(daimler-chrysler)would call the dealership and then decide if they would or could help with the repairs. needless to say,i had to call daimler-chrysler back(they do not return phone calls)they said that they would not help with the repairs because(1)i did not buy this truck new(2)it was out of the 70,000 mile warranty(3)because i did not have receipts of my oil changes(i am a mechanic of 25+ years,i do my own oil changes,buy my oil(castrol 5w30)by the case at wal-mart every 3000 miles. *nm |