| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005048383 | Incident Date: May, 05 2005 |
| Consumer's City: FRIENDSWOOD | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Isuzu Technical Center of America, Inc. |
| Model Name: AXIOM | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Equipment:appliance:air conditioner |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4S2CE58X424 | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 01 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 06 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Air conditioning - at approx. 31,000 miles on my isuzu axiom the air conditioner began making a loud noise and would not cool at idle. i took the vehicle into the dealership and they stated that the air compressor had gone out and needed replacement. they were happy to replace the air compressor and other components they claimed needed to be replaced due to the air compressor being replaced (i.e. dryer, etc.) for a mere $1,600.00. i was not happy since the vehicle had low mileage and i have never had a vehicle that had the a/c fail at such a low mileage. the dealership contacted the local isuzu rep and they refused to replace the compressor at no cost. i felt that since the car was so new and had such low mileage that they would stand behind their product. not!!! the local isuzu rep even wanted me to provide service records (oil changes, etc.) on the vehicle so they could be sure i was maintaining the vehicle as i should. i asked what that has to do with the air conditioner. they really had no response. i went to the dealer to pick up my car to take to another repair shop for another opinion and as i was picking up the car i wrote on the windows with shoe polish right in front of the service bay. i wrote "isuzu do not buy one!" the service manager of the dealership was standing out there and saw me. i again expressed how mad i was with isuzu's sorry product and the service manager asked me to come into his office. he called the local isuzu rep and spoke with him briefly and then isuzu decided they would only charge me $635.00 for the a/c work. i was still not happy but had the work done anyway. isuzu does not stand behind their products and the warranty is a joke! i feel that isuzu should refund me what i paid for the a/c work since it was obviously a defective part in my vehicle. *jb |
