Consumer Complaint Detail

FORD / TAURUS / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005048991 Incident Date: Dec, 06 2005
Consumer's City: YOUNGSTOWN Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP52U4WA Date added to File: May, 23 2021
Date Complaint Received: Dec, 06 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 29 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: No heat. took our 1998 ford taurus 6cyl.,3.0l,182fi vehicle to dealer with complaint of no heat. i am told from the ford service advisor that there is rust in the coolant system caused by a metal allergy reaction from the water pump impeller blade and the antifreeze coolant in the system which cause rust the inside of the engine, freeze plugs, heater core, thermostat and eventually cause the engine to overheat/breakdown due to lack of water/coolant circulation. ford answer: replace water pump with upgraded water pump, flush system with anti-rust chemicals, replace freeze plugs, replace heater core, hoses, thermostat and refill with anti-freeze coolant at a cost of @ $1700.00. this vehicle has had regular maintenance on it since i've own it 10/1999, ie. oil changes @5000k mi., coolant flush @1/yr., brakes & tires check/service @5000k mi. i believe ford knows of this problem or they wouldn't have upgraded the water pump to correct the problem. and i believe ford should take care of the replacement of this defective part and related components. *nm