Consumer Complaint Detail

MERCURY / COUGAR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005049096 Incident Date: Nov, 21 2005
Consumer's City: LEXINGTON Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:fuel pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1ZWFT61L6X5 Date added to File: May, 23 2021
Date Complaint Received: Dec, 07 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 24 2000
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: i was commuting to work in mountainous terrain and while traveling uphill, the car lost power and then the engine quit completely. i was barely able to roll the car out of the highway before another vehicle approached the blind curve from my rear and swerved to avoid the broken down car and myself. i conducted an internet search after finally getting the car restarted and returning to home that evening and discovered that ford motor co. had initiated a program to alleviate the symptoms the car was experiencing. although the car behaved exactly as described under the manufacturers description of potential problems(including surging, hesitation, loss of power, and engine stalling), i was told after contacting the selling dealer and ford that my car did not qualify for any assistance because it fell outside of the production window of the vehicles they had identified as having similar problems. this problem has recurred 4 times since the initial incident while driving on inclined surfaces but i do not attempt to drive the car on the mountain roads. the extended coverage program 04n02 is the program i referred to when contacting both the dealer and ford motor company. as a result of this, i am unable to use this car to commute to work and have resorted to the use of rental or borrowed vehicles. *jb