Consumer Complaint Detail

VOLKSWAGEN / JETTA / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005049290 Incident Date: Dec, 07 2005
Consumer's City: SPRING Consumer's State: TX
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: JETTA Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Power train:clutch assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3VWSE29M0YM Date added to File: May, 23 2021
Date Complaint Received: Dec, 09 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 31 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2000 volkswagen jetta vr6 was in the shop for new tires around 12/7 - an alignment test was performed. the car had about 65000 miles. it was purchased as a certified used vehicle at about 20000 from volkswagen and was recently out of warranty. nothing unusual arose during this work. the car behaved normally driving home, as it had for years prior. one day later, the clutch on the vehicle failed suddenly. fortunately, the failure was first noticed backing out of a driveway and there was no hazard. the car was just barely drivable, and limped to the shop. i was told by the mechanic that the part should have lasted for at least 100k miles, and that the clutch parts "fell apart in pieces" on opening the clutch. he described it as a dangerous, potentially catastrophic, failure. cost to repair was $900. did not take the car to vw because of the very high cost of post-warranty repairs. my wife and i (sole drivers) both have long experience driving stick shift vehicles and have never experienced clutch failures on prior stick shift vehicles. i have previously had the clutch go out about the same time on a '95 jetta iii gls. i suspect the part is of poor quality. *jb