Consumer Complaint Detail

AUDI / S4 / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005049616 Incident Date: Nov, 06 2005
Consumer's City: OVERLAND PARK Consumer's State: KS
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: S4 Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WAUXD68D02A Date added to File: May, 23 2021
Date Complaint Received: Dec, 13 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 09 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Cam cover oil leaks discovered after 50,000 mile service at approx 48,500 miles 11/7/05. audi tsb 05-03, nov. 2, 2005 covering 2000-2006 models a4, cabriolet, tt, a6, s4, allroad, a8, s8, and rs6 with engines 1.8t, 2.8 v6, 2.7 v6t, and 4.2 v8 states that if a customer complains and the area is wet with fluid residue or droplets that are not coming off, to clean the oil stained area and tell the customer that it could be the result of spillage when topping off or normal gasket "sweating" and is not indication of a malfunction. if found and no customer complaint, no action is to be taken. if found and only if a customer complains, then replace gaskets and leak test the engine. this is an unacceptable policy of hiding by lack of disclosure, the leak and unfairly shifting the cost of a manufacturing or design defect to the customer. audi needs to be held accountable and forced to cover these leaks for an extended period of time and notify owners to bring their cars in for inspection and repair. *jb