Consumer Complaint Detail
MERCURY / MOUNTAINEER / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005049780 | Incident Date: Dec, 08 2005 |
| Consumer's City: DUBUQUE | Consumer's State: IA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: MOUNTAINEER | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 14 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Copy of email sent to mercury division of ford motor company: on 12/9 i had to take my 2002 mountaineer, with only 46,000 miles on it, to finnin ford in dubuque. i was told i needed a "new" transmission!! i called ford to explain the problem and this past monday (12/12) i got a call back that ford was only going to pick up $1200.00 of a $3000.00 repair bill. last night i picked up my vehicle from the dealership, but only after paying $1800.00!! the reply from the ford customer rep was that because i did not pay for the extended warranty, i was stuck for the major portion of this bill. this is not acceptable!! before i seek legal counsel, i would like to offer ford/mercury one last chance to do what should of been done in the first place for a very loyal customer (2 explorers & 2 mountaineers). ford/mercury should have replaced this transmission at no charge. a transmission failure at 46,000 miles on a 2002 suv should not have happened and because it did, the manufacture should be fixing the problem at no charge to the customer. oh, and did i mention that according to the dealership, this was the second such problem this week. if ford motor co. has a transmission problem, they should own up to it and fix the problem. i am also a long standing member of consumer report, and i will be advising them of this issue as well as the national safety counsel. please respond to this email by 12/20/2005. thank you, dave grall. *nm |