Consumer Complaint Detail

FORD / EXPLORER / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005050553 Incident Date: Dec, 19 2005
Consumer's City: Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Latches/locks/linkages:doors:latch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU73E9YZ Date added to File: May, 23 2021
Date Complaint Received: Dec, 21 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 14 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Rear doors on 2000 ford explorer (4-door, 4x4, xlt) fail to open. in january of 2005 the left rear door would not open, either from the inside nor from the outside. this has just happened to the right rear door (december 2005). i have brought it to a ford dealership ( don jenkins ford in fuquay varina, nc) for both fixes, and the service writer acknowledged the problem immediately saying that they have seen this/fixed this on numerous ford explorers before. this indicates to me that this is a known and repeating problem to ford. besides costing me $500 to fix both door latch mechanisms, my greatest concern is that this is a safety defect - my children are not able to get out of the vehicle, and no one can open the door from the outside either in the case of an emergency. *jb