Consumer Complaint Detail

FORD / EXCURSION / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005051627 Incident Date: Nov, 11 2005
Consumer's City: LOUISVILLE Consumer's State: KY
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU41S22E Date added to File: May, 23 2021
Date Complaint Received: Jan, 02 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 31 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 10 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While driving my 2002 ford excursion on the interstate at about 65 mph, i heard a thump under the hood and then my engine began to make a loud clunky sound (almost as if there were no muffler). one of the sparks plugs had blown out of the engine! luckily, my excursion was still drivable and i was within a few miles of my home and could park it until i could seek repairs on monday. i did not take it to the ford dealership (trust issues). i took it to tune-up 2000, where they told me the spark plug threads had stripped out causing it to blow form the engine. it had to be re-threaded, costing me $500. this puts my repair bills, for my less than four year old excursion, at over $3500 in 2005. the entire transmission had to be rebuilt this summer due to a cracked transmission case. *jb