Consumer Complaint Detail

MERCURY / COUGAR / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005051712 Incident Date: Dec, 28 2005
Consumer's City: SUN CITY Consumer's State: CA
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Visibility:sun/moon roof assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1ZWFT61L9Y5 Date added to File: May, 23 2021
Date Complaint Received: Jan, 02 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 14 2000
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased my vehicle new, in 2000. in 2002, after driving the vehicle a total of 38,000 miles, the sunroof assembly broke and needed to be replaced. the dealership i bought the car from covered the work under my extended service plan. just the other day, while driving my car, the sunroof assembly broke again. this time though, the sunroof detached from my vehicle. thankfully, i was driving on a road that had little to no other traffic. had i been driving the vehicle to work during rush hour, the sunroof would have most surely caused an accident. also, it appears that the sunroof assembly failing is a well known problem, as it is documented on www.cougarsunroof.com. if quality is indeed job 1 at ford, why would they not fix an obvious design flaw? *nm