Consumer Complaint Detail
DODGE / GRAND CARAVAN / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005052560 | Incident Date: Dec, 20 2005 |
| Consumer's City: ROCKFORD | Consumer's State: IL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:macpherson strut |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1B4GP44G3YB | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 11 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My local auto service shop recently identified a corrosion crack in the left strut housing of my van. i went to a body shop and they indicated the strut could eventually break through the hood allowing the left front wheel to collapse. they contacted a local chrysler dealer service department who indicated that this was a known problem and they had a corrosion kit for that problem. the dealer service manager indicated that chrysler had a program to help pay for repairs but that my vehicle was near 100,000 miles and it might not qualify. he pursued it and chrylser did provide the kit and $200 to the auto body shop, which just paid for the kit and a small bit more. the total bill was $555.00 of which i paid $355.00. the body shop indicated that according to the chrysler instructions, if the problem got much worse before it was caught, the entire strut housing might have to be replaced, costing $2,000 or more. in talking to the original service shop, they have seen numerous occurrences of this apparent defect. my concern is that this problem apparently gets worse with the age of the vehicle and since chrysler vans are so popular this could be a life safety problem for those not aware of the corrosion defect, especially second owners (like me). if this is a known potential life safety manufacturing defect, why isn't the repair cost totally the responsibility of the manufacturer and shouldn't owners be notified even if they bought it as a used car? *jb |