Consumer Complaint Detail
ISUZU / ISUZU TRUCK / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005052890 | Incident Date: Dec, 06 2005 |
| Consumer's City: WILLOW STREET | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Isuzu Technical Center of America, Inc. |
| Model Name: ISUZU TRUCK | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 13 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 11 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 2000 isuzu trooper in early 2005. it had 32,000 miles on it. at approx 49,000 miles, without warning, my engine started to knock loudly. i pulled over, checked the oil, and it was bone dry. i filled up the oil, and proceeded home. the next day i went to work. when leaving work, i entered a gas station, and the truck shut down. upon re-starting the truck, there was a very, very loud knocking. i had it towed to my local garage. they told me i threw a rod and would need a new engine. i then had it towed to the local isuzu dealer, and asked them what they plan on doing about this. after investigation, they told me the warranty had run out may 2005. this incident occurred december 05. they said they agree to pay for half of the cost of an engine. engine and labor would cost $7,400, so i would have to pay $3,200. i told them this was not good enough since i kept excellent care of the truck and changed my oil every 4,000 - 4,500 miles. i then called isuzu customer service. they refused to do anything, and were very rude and uninterested in what i had to say. i contacted the toyota dealer who sold me the trooper, and asked them about the vehicle. they told me that they replace parts and make repairs for customers all the time, even if the warranty is expired out of "good faith". they said that it keeps the customers happy and keeps them returning. this is what i had asked isuzu to do, but as stated earlier, they really had no concern for my problem. i am finding many others on the web that have had, or who are having the same problem with their rodeo's or troopers. too many in fact, that i am almost certain this has to be a manufacturers defect. i have also been told this buy several people as well. all i want is my trooper to be repaired in "good faith" so i can move on. help !!!*jb |