| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005053224 | Incident Date: Dec, 11 2005 |
| Consumer's City: PALM BEACH GARDENS | Consumer's State: FL |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: TOWN CAR | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:windshield wiper/washer:motor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1LNHM81W6YY | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 17 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My wiper motor stopped functioning while driving in rain. when i took it to a lincoln dealership in n. palm beach. the service person mentioned that there was a recall on a wiper motor cover..that was likely to cause complete loss of wiper function. i called ford motor company about this at the request of the dealership and after many calls. 1. to a person called missy 2. to a person called robin #7352 3. to a person called randy in melbourne, fla. after talking to them they mentioned that a person on their "techline" named dursum sent a message to the dealership that they would not take care of the wiper motor repair. (no explanation of why not) upon calling ford mo co , the person randy, tried to get a supervisor, and mentioned that all the supervisors were busy, and would call me back in 24 hr. upon mentioning that 24 hrs was a long time. randy tried again. a supervisor at the melbourne office of ford called marisha said that nothing would be done. she also mentioned that i would not be able to get a copy of the reason ford refused to make the repair. i am upset that ford refused to fix a part that was expressly stated in a recall. i am going to have my motor repaired at another service establishment, definitely not fords. i will retain the receipts. i am requesting a reimbursement for this repair, and want to make it noted of fords' response to this situation. the reference # of this to ford is 1363350186 my car is a 2000 town car it looked as though 1,083,00 units were affected by this recall. that's a lot of cars that could cause a lot of damage. *nm |
