Consumer Complaint Detail

DODGE / GRAND CARAVAN / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005053643 Incident Date: Nov, 16 2005
Consumer's City: POTTSVILLE Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: GRAND CARAVAN Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine:gasoline:belts and associated pulleys
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B4GP44R8VB Date added to File: May, 23 2021
Date Complaint Received: Jan, 22 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 14 2001
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have a 1997 dodge grand caravan. in february 2005 we had the serpentine belt replaced, and all parts related to it adjusted and cleaned. this was done due to a horrible screeching sound. in november of that year the serpentine belt came off during a period of cold & rainy weather, and left me without steering or cooling fans. i was almost in an accident because i could not steer. the belt was replaced. six weeks later, again-in cold and rainy weather. it happened again, and today, 3 weeks later, yes, cold and rainy weather it has happened for a third time. my garage is set to replace the steering fluid pump, thinking it might be leaking on it, the belt, tensioner and a pulley. hoping it will fix the problem, this will be a $500 bill at least. however, after much research i have found this to be a regular problem for this make and model, crossing several model years. i contacted dodge, who told me there is nothing they can do about it without a recall, but agreed there have been technical service bulletins (tsbs) regarding the problem. i told them i did research on these tsbs, as well as various websites where auto mechanics post, and there has not been a single repair that works in each vehicle. this should be a huge safety concern. this belt controls the steering, the alternator and the fans. this is a mini-van, made for families. i am fearful of allowing my three children to ride in this vehicle now, knowing that even after the repairs coming up this week, the problem may not be fixed. due to the severity of the danger which could occur , losing steering on a major highway in poor conditions, i believe this issue should become a recall.*ak