| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005064371 | Incident Date: May, 04 2005 |
| Consumer's City: COLORADO SPRINGS | Consumer's State: CO |
| Vehicle Transmission Type: | Manufacturers Name: Toyota Motor Corporation |
| Model Name: SIENNA | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:door |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 5TDBA22C95S | Date added to File: May, 23 2021 |
| Date Complaint Received: May, 04 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I have noticed rattles in my sliding doors during warmer weather. made numerous visits to the dealership to fix the problem during summer 2005 (in my estimates 8 visits, but some were not recorded by the dealership). at last a field manager from our region drives with me. 5 minutes later, he suggests that i use door-ease (he was aware of this kind of noise -creek- when accelerate and decelerate - in other siennas.) incredibly, this seems to eradicate the noise. march 2006 i start noticing the creaking noise again. it takes me another three days to figure out that the service advisor has a problem communicating with his technicians, finally, a technician mention to me that there might be a tsb exactly for my car and for the sliding door rattle. but the service advisor dismisses this information initially, saying that such a tsb only exists for 2002 models. i go home and to my surprise, i see the tsb dated january 26, 2006, which addresses exactly this problem. bring the car back to the dealership (set up an appointment in advance) and ask to make sure that they follow the tsb recommendations. they reassure me that it will happen. get the car in the afternoon and learn that they replaced the striker plates on both sides (procedure 1 on the tsb). when i confront the service manager (by that time no service advisor wants to deal with me) about the dealerships lack of knowledge of the specific tsb, he tells me that the tsb does not apply to my vin, hence they did not have to replace any parts, but that they did because they were nice to me. at that time the manager also acknowledges that my advisor has made blunders during my previous visits. as if this was not enough, i then pursue clarification from toyota via phone whether the vin on my car does or does not appear to be affected by the tsb. and they confirm that it is included in this tsb, but not under procedure 1, but under procedure 2. hence, they did not replace the lock assembly (as the tsb recommends). *nm |
