Consumer Complaint Detail

TOYOTA / CAMRY / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005066031 Incident Date: Apr, 10 2005
Consumer's City: PENNSVILLE Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: CAMRY Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Steering:linkages
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4T1BF30KX4U Date added to File: May, 23 2021
Date Complaint Received: May, 23 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 25 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I heard and felt a noise on my steering wheel on my 2004 toyota camry an when i took it to the dealer they said that i needed a steering shaft/intermediate shaft. i happened to check the web and found that other people were having the same problem and that there was a tsb on this problem. also that there was a new shaft made to remedy this situation. i have contacted the dealer and the manufacturer which in turn had the dealer contact me. the service manager told me that they could not fix it since it was out of warranty. he said that if it had 39,000 miles they would probably repair but since i had 60,000 they would not. he did offered me a goodwill gesture of 15% off the cost. my contention is that this was a known issued, and since this has to do with a safety issue such as the steering why wasn't something done before having come to this. the car runs out of warranty and people have to pay for something that they knew about and is a safety issue i also took it to an independent automobile repair shop to see what they thought and they told me that they believe that the noise was coming from the shaft and steering gear box. they did repair a vehicle of someone who 's car was out of warranty but only a few hundred miles over the expiration of the warranty. *jb