| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005068924 | Incident Date: Nov, 08 2005 |
| Consumer's City: WADSWORTH | Consumer's State: IL |
| Vehicle Transmission Type: MAN | Manufacturers Name: Ford Motor Company |
| Model Name: COUGAR | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:sun/moon roof assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1ZWFT61L7X5 | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 21 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 30 2005 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The issue is with the design flaw for a sunroof on the 1999 ford mercury cougar, which happened about a month ago when trying to open one day. i bought the car with low mileage of 53000, sunroof one of main reason for purchase. did some research, there is great website that shows thousand plus owners who have had same problem and no help from ford. problem is small plastic piece in design of sunroof cannot support roof, therefore breaks and entire roof must be replaced even though part cost a few dollars. the cost to fix vehicle from ford with labor has been quoted between 1500-2500 dollars, unbelievable for design flaw. also causes safety issue for some as sunroof is loose on top of roof and will not shut all the way for many owners, but since no injuries have been reported yet, ford has not recalled faulty design. my only request is that someone from agency takes a look at the this website as the administrator has done a terrific job explaining the problem, the unfair treatment from ford, and also complies a very long list of owners who have all had the exact same problem. the website will allow the agency a very good understanding of the issue and hopefully take action for those who feel cheated by the company (i was directed to the nhtsa from that site). please review this website as it will explain all that is needed for the complaint and hopefully allow the agency to take some action for the consumers. http://www.cougarsunroof.com/faqs.php and http://www.cougarsunroof.com/index.ph. *jb |
