Consumer Complaint Detail
BRIDGESTONE / TURANZA EL41 / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005074703 | Incident Date: Oct, 09 2005 |
| Consumer's City: MOBILE | Consumer's State: AL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Bridgestone Americas Tire Operations |
| Model Name: TURANZA EL41 | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Tires:tread/belt |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JHMFA16526S | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 08 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 09 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchase a 2006 honda civic for my wife in oct. 2005 and from the beginning she has complained of a road noise while driving. the noise started out barely audible and has progressively gotten worse with more miles. we brought the car to two honda dealerships before it had 6000 miles on it and they told us that it was just normal tire noise. after more complaining the local dealership said it was our fault, because we did not rotate the tires frequently enough. when i pointed out to them that they balanced and rotated the tires prior to the required period outlined in the vehicle maintenance records the story changed again. the vehicle now has 19000 miles on it and the noise is horrible and the local honda dealership now says the rear two tires have separated belts due to the fact that we must have hit a pothole or road debris. i don't really understand how i could have hit a pothole or road debris with just two tires, because last time i checked the front tires were followed by the rear tires. i have also brought this car to a bridgestone dealer, which is the make of the tires, and he said the tires were cupped due to the car being out of alignment. i then called the customer support line on the tire warranty pamphlet for bridgestone and was informed that this was a vehicle issue. i am concerned that this is becoming a safety issue even though i have been assured that this will not create a problem other than being noisy. i have received no help from honda or bridgestone in this matter other than a bunch of fingerprinting and the offer to sell me new set of tires at a cost of over $600. everyone agrees that the tires have a problem and are the cause of the noise, but nobody wants to admit responsibility for a defective product. *nm |