Consumer Complaint Detail

TOYOTA / SIENNA / 2005

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005077879 Incident Date: Sep, 03 2005
Consumer's City: MINNEAPOLIS Consumer's State: MN
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Latches/locks/linkages:doors:latch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5TDZA22C25S Date added to File: May, 23 2021
Date Complaint Received: Sep, 05 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My van has electric sliding side doors that can be actuated by several means. the forward motion has a safety sensor that will stop and reverse the closing of the door if a person should be in the way and that works well. however, there is not any way to sense a dangerous condition when the door is opening. upon opening, the door rolls out about 4 inches and then slides on a rail system to the rear of the vehicle. the accident occurred when my mother who was in a wheel chair just two inches away from the side of the rear closed door. a passenger hit the automatic door open button for that door. the door traveled outward 4 inches pinning the arm rest and began lifting the side of the chair and carrying her towards the back of the van. it apparently knocked her arm off the chair arm thus preventing pinning her hand as she and the door traveled to the rear of the van. during this accident the door received a longitudinal scraping dent. photos showing the dent with replication of the wheelchair could be provided, if requested before repairs are made. upon further checking this, i confirmed there was not any stop sensor or physical way to stop the door when in the opening mode. i also noted that the clearance between the doors inner side and the body presents a perfect pinch area for a hand or arm to wedge that would be capable squashing ones hand and or arm. the other event that occurred was when a person was leaning along the side of the van when the retracting door struck them and knocked them aside, fortunately without injury. *jb