Consumer Complaint Detail
VOLKSWAGEN / JETTA / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005081836 | Incident Date: May, 25 2005 |
| Consumer's City: CHANTILLY | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: JETTA | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Exterior lighting:headlights |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3VWRF71K55M | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 11 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 25 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 5 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Auto headlamps malfunction intermittently when the auto engine is started. all incidences have occurred after auto was in contact with water, such as during a rain storm or a car wash. the auto indicator light for headlamp malfunction is lit and different headlamp bulbs are out, including the day running lights and head lights. on one occasion, all headlamps malfunctioned at once. auto was purchased on 4/26/05. first incident was reported on 5/20/05. the electronic control module was replaced by the dealer on 5/26/05, but problem continued since the replacement. the dealer service center has not attempted to locate the source of the problem since 5/26/05. the dealer requested the auto be returned when the problem was visible to them. i returned the auto to the dealer on 9/25/06 to show the service advisor the problem which was documented. they did not attempt to locate the source of the problem on this day and made an appointment two weeks later. on 10/10/06 the auto was returned for repair, however, i was informed on 10/12/06 that because the technician could not duplicate the problem, they would not attempt to fix it. i contacted volkswagen customer care center to make a complaint (reference number 60370228) and was asked to take the auto to another dealer for diagnosis and repair. i contacted the recommended vw dealer and was told the technician would need to see the problem as it was occurring, however, the problem could not be diagnosed without an appointment. *nm |