Consumer Complaint Detail

FORD / EXPLORER / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 005085642 Incident Date: Mar, 06 2005
Consumer's City: STATEN ISLAND Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 1FMDU72X2YZ Date added to File: May, 23 2021
Date Complaint Received: Nov, 15 2006 Complaint Type: LETR
Incident Reported To Police: Yes Purchase Date: Mar, 16 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt*: the contact stated while the vehicle was parked in front of the residence, a noise was heard, then fire was noticed coming from under the hood. the contact called the fire department who extinguished the fire and reported the fire as electrical failure from the speed control system. the contact took pictures of the charred vehicle. the insurance company deemed the vehicle a total loss. the dealership was contacted but never returned the call. the manufacturer was also contacted who informed her the vehicle was not included in any recall pertaining to the speed control system due to the vin. the fire department had not determined what caused the fire, however, the consumer had read about reports where vehicle were catching on fire due to faulty cruise control switches. updated 12/13/06. *jb updated 04/03/07. *jb