Consumer Complaint Detail

MERCEDES BENZ / S CLASS / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005086549 Incident Date: Oct, 13 2005
Consumer's City: EAST POINT Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Mercedes-Benz USA, LLC
Model Name: S CLASS Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Electrical system: instrument cluster/panel
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WDBNG70J5YA Date added to File: May, 23 2021
Date Complaint Received: Nov, 26 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 23 2005
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Attn: ali motamedamin, safety defect investigator/inspector nhtsa campaign#: 06v-028. on approximately october 14, 2005 while driving my mercedes benz 2000 s430 on interstate 285 in atlanta, ga., the dashboard digital instruments totally failed and i was unable to read any gauges and indicators while vehicle was in motion at approx. 65 mph. i immediately contacted and scheduled an appointment with mercedes benz of south atlanta who determined it to be instrument cluster being inoperable and i was charged for replacement on october 19, 2005. recently i was made aware of the recall, nhsta campaign#:06v-028 and when i contacted mercedes benz customer relations on november 27, 2006, i was told that my vin#/vmi was out of the scope of the recall. at which time i expressed that recall part 573 and circumstances of failure applied to my make and model vehicle and i had documented mercedes benz service repair invoice supporting that fact. i was informed that my complaint/concern would be documented but no action/reimbursement would be taken and if i elected, i could address my complaint via mail to ernst leib, president of mbusa but he could not provide me with any other point of contact regarding recall matter and the conversation was concluded. *nm