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Description of the Complaints:
July 15,2005, i took my grand marquis l999, to glades ford because it was stalling as if it was going to cut off. i was told, spark plug #8 and the coil was bad. it was repaired at a cost of $337.94 . august 2005 had same problem and was told it was the manifold. had this repaired ll.22.05,cost $960.63. advised by richard t. doorman esq. of cunningham< bounds< yance, crowder & brown llc, p. o. box 66705, mibil, al 36660 to take my receipts to glades ford of belle, glade, fl before march 16, 2006, i took the receipts to glades ford, january 23, 2006. mr. antonio bellorin, service advisor took the information and said i would be contacted. after not being contacted in approximately three months, i returned to the dealership and inquired about my refund. mr bellorin went into the business office and returned in about 45 minutes. he said, they will be refunding my money and i should wait until they get the make out the check. after waiting for more than 45 minutes, an office worker(lady) came out and told me ford motores will not refund my money because it had been more than seven years. i purchased the grand marquis octoer , 1998 it is a 1999. i had stated previously, it was taken in for repair in july, 2005 and again august, 2005, i did not have the $900+ they were asking for in august, 2005. october 26, 2006, i received a letter from ford customer service division , stating i had recently spoken to a representative at their customer relationship center . i did not speak to any customer relationship center. october 17, 2006, i wrote a letter requesting reimbursement for that maniford repair and the money i paid in july.. *jb
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