Consumer Complaint Detail
MERCURY / MOUNTAINEER / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005093804 | Incident Date: Oct, 31 2005 |
| Consumer's City: DENVER | Consumer's State: CO |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: MOUNTAINEER | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4M2DU86K73Z | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 31 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 15 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Please see the issue about the transmission not going into park properly. very dangerous.... mr. mark fields, president of ford motor company re: vin#[xxx] i own a 2003 mercury mountaineer, with 28000 miles on it, which i purchased new from lakewood ford in nov. 2003. in 2005, i brought my car in with a few minor problems, at which time i explained to the service tech that the car was not shifting into park properly and was sticking. after having the car for a day, they returned it to me saying they couldn't find anything wrong. yesterday, my wife took an entire day and rented a car, so that we could bring it into freeway ford to have them check the transmission again. the service manager oley seemed nice enough in handling the matter but then at the end of the day reported back to us the following; 1)the transmission problem was something to do with a shift lock out and it would cost us $265 dollars to replace and was not covered under the warranty. the warranty issue with the transmission is unacceptable and i would like your team to reconsider. first, it is indeed part of the power train and it is unfathomable to me that any court of law would consider it otherwise. second, i'd think this is a safety issue as well, and should something happen where the car slips out of park and kills someone, i can't imagine the nhtsa would find no fault upon your company. i frankly was totally shocked at the response i got from the dealer. i've owned many brands of new cars, and no one has ever claimed something as obvious as this (with documented history!) as not covered in warranty. i consider myself a pretty fair person and i'm not one to make a big issue out of something but this is just wrong! if this is your policy, it's now very clear why ford is a failing company. this is the type thing that will show up on u-tube and just continue loss of customer loyalty. *nm *js |