Consumer Complaint Detail
CHEVROLET / SILVERADO 1500 / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005097642 | Incident Date: Nov, 30 2005 |
| Consumer's City: BOYERTOWN | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: SILVERADO 1500 | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GCEK19T92Z | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 06 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 20 2004 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: (1) no events noted leading up to the failure. normal driving conditions were implemented. proper maintenance and intervals were observed. warranty had recently expired. mileage at time of failure was ~49,000 miles. (2) transmission failure occurred leaving family stranded in middle of traffic. after troubleshooting efforts from 2 garages, it was determined the sun reaction gear failed. this failure has no forewarning and is due to inferior quality of materials/parts used in the transmission. this event left my family stuck in traffic until, through trial and error, it was found that 1 gear was left semi-functional. the lack of reverse gear also put my family in danger while attempting to reach a safe area, out of traffic. gm is aware of the issue as noted in numerous factory technical bulletins and conversations had between manufacturer customer service and myself but are unwilling to make any strides for correcting the issue or compensate for damages. (3) at my expense, the repair options were total replacement of total rebuild of the transmission. we opted to total rebuild for 2 reasons; first - the replacement was only available from gm and it could not be verified if the same issue would exist in the replacement; second - proper rebuild expense was for cost efficient. the original defective part is available. *jb |