Consumer Complaint Detail

FORD / EXCURSION / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005111287 Incident Date: Jul, 09 2005
Consumer's City: SPRINGFIELD Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2002
Vehicle Involved in a Crash: Yes Component's Description: Fuel system, gasoline
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU40S42E Date added to File: May, 23 2021
Date Complaint Received: Jul, 09 2007 Complaint Type: EVOQ
Incident Reported To Police: Yes Purchase Date: Jul, 16 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 10 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2002 ford excursion. while parked, the vehicle accelerated without warning and crashed into the front of another vehicle. the dealer was unable to diagnose the cause of failure. the vehicle was taken to a second dealer who replaced the throttle cable. the failure has not occurred since the replacement was made. the current mileage is 95,000 and failure mileage was 94,300. the consumer provided an eyewitness statement, freeport police repor, various articles pertaining to the defect, and the repair invoice. the dealer stated there is a strong smell of fuel, passenger door does not lock with remote, and customer overhead door is broken. updated 08/27/07 *tr