| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005118166 | Incident Date: Jun, 07 2005 |
| Consumer's City: ROCKMART | Consumer's State: GA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMDU65W42U | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 04 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 23 2004 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We have a 2002 ford explorer. we purchased this used in august 2004. on june 2005 we started having trouble with the transmission and took it in to the dealership on june 8, 2005 they had it for 8 days and repaired it under warranty. we took it back on june 24, 2005 for the same problem. they had it for 5 days but said they could not duplicate the problem. on jan 20, 2006 we had to take it back in to the dealership for transmission problems again. they had it for 7 days this time and repaired the problem under warranty. then on feb 10, 2006 we had to take it back to the dealership for transmission problems again. this time they had it for 19 days and again repaired it under warranty. now we are having transmission problems again and we took it to the dealership for repair but they say it is out of warranty and that there is nothing they can do for us. they say that it has been 1-1/2 years and 40,000 miles since it was last worked on and it is out of warranty. after talking to everyone at the dealership from the service mgr, the general manager and finally the owners daughter, all they are willing to do for us is to replace the transmission and give us the employee discount price which is $ 2641.50. i feel that this is an own going problem and that the transmission is a lemon and they should have to replace the transmission at no charge to us. also after doing some research on the internet, i am finding that this seems to be a problem with a lot of 2002 ford explorers |
