Consumer Complaint Detail

CADILLAC / SRX / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005120635 Incident Date: Dec, 31 2004
Consumer's City: NEW ORLEANS Consumer's State: LA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SRX Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system:12v/24v/48v battery
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GYDE637040 Date added to File: May, 23 2021
Date Complaint Received: Sep, 23 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Oct, 31 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2004 cadillac srx. while driving 5 mph or greater, the vehicle would shut off without warning. the dealer stated that the battery caused the failure and they replaced the battery. approximately eight months later, the failure recurred. the dealer stated that the battery caused the failure and replaced it a second time. approximately three months later, the failure occurred again. she was able to restart the vehicle. the dealer was unable to duplicate the failure, however, they replaced the crank shaft sensor. the failure continues to persist. as of september 24, 2007, the dealer had not repaired the vehicle. the powertrain was unknown. the failure mileage was 8,000 and current mileage was 70,580.