| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006052536 | Incident Date: Jan, 06 2006 |
| Consumer's City: SEABROOK | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: CONCORDE | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C3HD46R3YH | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 10 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Complete 2.7l engine failure at 87,000 miles. oil changes occurred every 3,000 miles (more than the recommendation by the manufacturer). schedule a in the owners manual recommends oil changes every 7500 miles under "normal" operating conditions. schedule b recommends oil changes every 3000 miles if you operate your vehicle under one or more of the following conditions: 1. day and night temperatures are below freezing or 2. frequent stop and go driving or 3. frequent long periods of engine idling or 4. frequent short trips of less than 5 miles or 5. frequent operation at sustained high speeds during hot weather, above 90 degrees fahrenheit or 6. frequent trailer towing or &. taxi, police or delivery service, non of which apply to our situation and we still changed the oil every 3000 miles. without any indication of a problem, the engine shut down on the highway traveling at 70 mph placing us in a very dangerous situation trying to coast to a safe place. the car was towed to a closed chrysler dealership on a saturday evening and we were stranded trying to find a rental car. the chrysler dealership stated the next monday that the engine needed to be replaced at a cost of $7400. considering that the balance of the car loan is $6000, it is not feasible to repair the car at that cost. unfortunately, we are still making payments on this car that we cannot drive and we are also paying a storage fee since we are unable to keep a broken down car at our residence. at the same time we have been paying for a rental car until we find another vehicle. i contacted chrysler customer relations dept. 1/11/06 and spoke with a screener who gave me a reference number and passed me on to chrysler rep. #177 only to be told by chrysler rep. id#177 that it's not their problem, it's our problem. *jb |
