| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006052861 | Incident Date: Jan, 09 2006 |
| Consumer's City: COLUMBUS | Consumer's State: OH |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: WINDSTAR | Model Year: 1995 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMDA514XSB | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 13 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 13 1994 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 1995 windstar purchased new on july 14, 1994, i am the original owner. the vehicle has approximately 100930 miles on it. the tires have less than 600 miles on them. have had all maintenance on the vehicle done at the dealership where purchased. also, have had all recalls that i was made aware of fixed at this dealership. driver's side spring fractured, puncturing tire with a hole approximately 4" long by 1" high as it was being backed out of the driveway. the vehicle is currently at the dealership where purchased to be repaired. cost to be well over $700.00, not including the cost of a new front tires. contacted ford customer service and, after explaining problem i was told that ford would only cover this for a 10 year period from the original date of warranty, because this was not a safety problem and therefore ford would not cover the repairs. my questions are "how can the instantaneous failure of the front springs on a vehicle and subsequent puncturing of the front tires, without warning, while driving the vehicle not be a safety problem?"; "how can the manufacturer and the nhtsa be aware of the problem and not notify the vehicle owners?"; "why isn't there a process to appeal this outside of the manufacturer's own customer service organization?"; and "is there a process to have this problem reevaluated and followed up on?". *jb |
