Consumer Complaint Detail

MERCURY / SABLE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006055971 Incident Date: Feb, 12 2006
Consumer's City: Consumer's State: MA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEHM55S41A Date added to File: May, 23 2021
Date Complaint Received: Feb, 12 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 07 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While at my mercury dealer for a routine oil change and tire rotation i was informed by the service rep the drivers side rear coil spring was fractured/broken and continued use could result in punctured rear tire and a potentially dangerous situation. the vehicle which i purchased new and has 55,000 miles on it. i have no idea when the coil springs failed. the service rep suggested replacing both rear coil springs, both rear struts and stabilizer rods the cost of which would be $610!! the suggestion to replace both rear springs leads me to believe the one broken spring is not an isolated incident! after looking at the complaints on this site regarding similar complaints with the coil springs i'm convinced ford is well aware of the inferior quality coil springs they have installed in these vehicles. the recall for the front coil springs leads me to believe that the rear coil springs are of the same inferior quality and present a dangerous situation which ford has elected to ignore. i will no doubt grudingly have the repair done but will no longer trust or purchase the ford product line which is unfortunate because i do like my sable. *nm