Consumer Complaint Detail

LEXUS / ES 330 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006056568 Incident Date: Jan, 27 2006
Consumer's City: TUCSON Consumer's State: AZ
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES 330 Model Year: 2004
Vehicle Involved in a Crash: Yes Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBA30G645 Date added to File: May, 23 2021
Date Complaint Received: Feb, 18 2006 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Mar, 16 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was driving our 2004 lexus es330 on a clear sunny day at approximately 2:30 pm. i stopped in the left turn lane at a very busy intersection in tucson, arizona. there were three cars in front of my vehicle and i had the car in neutral. when the left-hand turn-light signal changed to green, i pulled the gear shift from neutral to drive. instantly, the motor made a loud revving sound and the car lunged forward and hit the vehicle in front of me. i immediately applied the brake but my car continued to push on the car that i had hit. i then tried to back away from the car i had hit by putting the gear shift into reverse. when i shifted my car into reverse it hit the car behind me and i immediately applied the brakes but they did not work. this occurred twice before the engine died. this was a harrowing experience. fortunately no one was injured. even though i was stopped immediately prior to the accident, there was $4,500 damage to my car and $7,500 of damage to the other car. since we purchased the car it was serviced regularly at the dealer where we purchased the vehicle. until this accident i had never been the driver of a vehicle that was involved in a car accident. nhtsa website has complaints of very similar problems posted by owners of the 2004 lexus es330 model. i have reported this problem to lexus customer satisfaction center. *nm