Consumer Complaint Detail

DODGE / RAM 1500 / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006056986 Incident Date: Feb, 08 2006
Consumer's City: MARIETTA Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 1500 Model Year: 1999
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3B7HC13Z2XG Date added to File: May, 23 2021
Date Complaint Received: Feb, 21 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 14 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dodge ram 1500 year 1999 [xxx] mileage: 66,164 [xxx] customer service: i respectfully request reimbursement for the resent repairs incurred in reference to invoice #[xxx] as i was driving down the freeway early thursday morning of the 9th of february of this year, i heard a very loud banging of metal on metal at the same time the rear wheels of my truck locked up. the truck then skidded off the road barely missing the guardrail and other cars in the adjacent lanes. i took the truck to marietta dodge. upon inspection by the dealership i was shown by the tech that the clips that hold the pin that supports the fiction clutch and gear assembly of the differential had fallen out into the housing letting the pin and the clips fall down into the gears causing rear-end to lockup and severe damage to it. this in-turn damaged the ring and pinion gears as well as the case, the bearings and so on. a list of the parts and labor are on the accompanying. invoice # [xxx] total: $3730.86 i took the damaged parts to the machine shop at the base and had them mag-ni-flux tested. we found that the several of the parts had stress cracks including the right rear axial just behind the hub that could of led to another accident shortly down the road. the machinist concluded that the clips could have failed do to poor casting and or metal fatigue. i would truly appreciate someone getting back to me about this request for reimbursement as soon as possible. thank you for your time and consideration on this matter. sincerely [xxx] *jb updated 07/17/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)