Consumer Complaint Detail

LINCOLN / TOWN CAR / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006059097 Incident Date: Jan, 26 2006
Consumer's City: WALTERS Consumer's State: OK
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TOWN CAR Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Air bags:side/window
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1LNHM83W42Y Date added to File: May, 23 2021
Date Complaint Received: Mar, 12 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 13 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: (1) 2002 lincoln town car, vin# [xxx] with approximately 76,000 miles and out original warranty. no previous warnings were given. (2) passenger side air bag inadvertently deployed without being involved in an accident or impact. this incident occurred while driving approximately 45 mph on a gravel county road in cotton county, oklahoma. when the air bag deployed, it fried the sensor assembly control and the sab sensor. it also ripped the passenger side seat back and side of seat. estimate at body shop came up with $1,506.00 damages and i had to pay them $ 73.98 to run test on air bag system. at present, none of the other air bags are working now because of this failure. this according to ford dealer service and body shops. (3) extended warranty with different company than ford. extended warranty company said it would replace if ford dealer would run test on car and found fault with air bag system. billingsley ford of lawton, oklahoma ran test on this car and came up with conclusion that air bag was working properly. extended warranty advised me to call my car insurance carrier. i have done this and i am waiting on their decision. car has not been repaired at this time. *jb updated 07/16/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)