Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2004
0 Injured
0 Death
Yes Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006059936 | Incident Date: Mar, 16 2006 |
| Consumer's City: POLAND | Consumer's State: ME |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Seats:front assembly:seat heater/cooler |
| Vehicle Involved in a Fire: Yes | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 20 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 22 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: After starting my 2004 vw passat with the heated seat turned to 2 (on a 1-5 dial) i started to smell a burning smell almost immediately. after driving about 30 seconds i started to feel a sharp pain in the bottom of my upper leg. after driving about 45 more seconds smoke started to surround me coming up from the seat. at this point i pulled the vehicle over and got out. i could see a spot on my seat smoldering and smoking. i turned off my heated seat and the smoking stopped and the seat cooled off in about another 1-2 minutes. there remained a hole resembling a cigarette burn and the upholstery around it was melted. when i called the dealership, i was told not to use the heated seat on either side of the vehicle. i was also informed that the passenger seat would not be fixed and that there was no guarantee that this would not happen again. *nm |