Consumer Complaint Detail
MITSUBISHI / MONTERO SPORT / 2001
2 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006061560 | Incident Date: Mar, 29 2006 |
| Consumer's City: NORTH PROVIDENCE | Consumer's State: RI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mitsubishi Motors North America, Inc. |
| Model Name: MONTERO SPORT | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, gasoline:storage:tank assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 2 |
| Vehicle's VIN#: JA4MT21H71P | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 04 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 14 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: in jan. my wife started to get a whiff of gasoline every now and then when she got out of her 2001 montero sport. it was not enough to arouse suspicion. in the week of 3/27/06, the smell became severe. i found gas running down the gas tank, dripping onto a hose running below it, and to the ground. i brought the vehicle to be repaired at vachon mitsubishi on thurs., 3/30/06. i was contacted by vachon and told that the tank was rotted at the seam and would need to be replaced. i asked if this would be under warranty as the car was only 5 years old and had 44,000 mi. vachon informed me that it would not be under warranty. the repair would cost $1083. i called mitsubishi to question the warranty as i have never heard of a gas tank wearing out so quickly. they informed me that it might be covered under the 7 year/100,000 mile corrosion warranty. i contacted vachon and had them look into it. it was discussed with regional management and they decided that it would not be covered, it would be part of the expired emissions warranty. i again called cust. service. i told them that this failure was too far out of sorts to be out of warranty. gas tanks last 20 to 40 years and this decision should be reconsidered. i was told that it would be reviewed. i was again refused. i asked that a higher level of management review the case. i was told that it would be done and someone would get back to me. 5 days later, i called back because nobody called me. i was told that the case was reviewed again and again they decided against me. my case never got to a higher level of management, it was decided by mr. tessmer, the regional parts and service manager every time. i asked if i could speak to mr. tessmer. the answer was no. at this point the car is fixed. it will cost me $1100.06 to pick it up, more than the price quote. my wife and 7 year old had been complaining of frequent headaches. the headaches have subsided since they stopped using the car. *nm |