Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006061598 | Incident Date: Mar, 17 2006 |
| Consumer's City: COLUMBUS | Consumer's State: OH |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWPD63B02P | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 04 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 22 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I received a letter from volkswagen (vw) of america, dated august 2004, detailing an engine malfunction being reported by some vw owners. the problem is described as "oil sludge." as a result the letter states that my warranty on the 2002 vw passat is being extended to 8 years regardless of mileage. it goes onto state that, "volkswagen will cover necessary engine repairs if oil "sludge" causes a malfunction in your engine and you can provide documentation of oil changes according to the maintenance schedule for your vehicle." on march 18, 2006, i was returning from a conference in wisconsin when my engine light and oil lamp appeared on my car. i had my car towed to hatfield vw. i was shocked to find out that vw would not even diagnose the problem until i could produce "documentation" of oil changes. while my husband was outraged, i was confident that all would be resolved. my husband changes the oil in both our vehicles from products purchased from autozone; however, he did not realize that i began keeping documented records on my computer at home detailing the date and mileage of our oil changes. i began doing this as a result of the august 2002 letter from vw. i soon found out from the hatfield vw service department that my oil change log was not sufficient "documentation." i spent the next 2-3 days working with chase bank in order to get my bank statements. i found the purchases to autozone, and each corroborated with the log. i took them to the hatfield regional manager on saturday, march 25, 2006. he felt confident that the matter would be resolved. as soon as we got home, we received a call from the hatfield service manager stating that the documentation was insufficient. the service manager told us we needed itemized receipts. i went to autozone that evening and was able to reproduce the last oil change receipt. i was then informed that i needed a new engine costing $4000-5000.00, yet they had no diagnosis. *jb |